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EV Services

Hellonext is licensed for the installation, management and maintenance of all types of electric chargers.

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Infrastructure Monitoring

Focus on your business - we keep the technology running

Hellonext approaches Infrastructure management as a service. This means we manage your charging stations and keep track of their status 24/7. 
For everything to run smoothly, checking for updates in your EV stations is essential. Our remote technical team takes efficient and quick care of firmware updates.
We also diagnose your charging stations to prevent and correct errors as soon as possible. 
This will provide you:

  • Savings in specialized staff and training
  • Stable and secure charging networks
  • Happy customers
  • Time to focus on your tasks

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Call Center and Helpdesk

Efficient, 24/7 Customer Service

Without reliable customer service it is difficult to keep your customers happy. Our call center takes care of the job – we give your clients’ remote support 24/7 in 3 different levels:

  1. Identify your customer issues at the charging station
  2. We respond to your customer needs by solving the issue remotely
  3. If it is not possible to remotely address the issues, we will send a qualified technician to the specific charging station location
 
Hellonext also provides reporting on your customers’ calls and messages.

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Engineering and Services

Installation and Maintenance made easy

Think installing your new EV charger will be difficult? Think again.
With our clear manuals’ guidance a local fitter can install our chargers in a convenient and easy manner. Still, if anything comes up, Hellonext’s experts are ready to answer any questions you may have during the process. 
The commissioning of EV chargers should be done by an Hellonext engineer. 

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Let us guide you towards a greener future.

We offer equipment, integrated solutions, and services for electromobility and hydrogen refuelling. Get in touch today to share your challenges.

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From larger to smaller projects, our experienced team will provide all the guidance for your project success.

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    We take great pride in everything that we do, control over products allows us to ensure our customers receive the best quality service.